Sony fixes “technical error” on PlayStation Plus causing overcharged subscriptions for existing users
Sony announced on Thursday that it had corrected a “technical error” that caused users to pay more than expected to upgrade to one of the new PlayStation Plus tiers. The issue emerged shortly after the new PlayStation Plus service tiers rolled out to select Asian markets earlier this week. Some users have complained that they were forced to pay additional fees to upgrade to one of the new tiers if they had previously purchased the discounted PlayStation Plus service.
The official PlayStation support account on Twitter announcement Fixed the issue that incorrectly charged users for their upgrade from a previously purchased PlayStation Plus subscription. Sony called this an error and said overcharged players would receive credit.
Due to a technical error, players in Asia who previously purchased a discounted PlayStation Plus membership were incorrectly charged their upgrade price. This error has been corrected and affected players will receive credit. We thank you for your patience.
– Ask PlayStation (@AskPlayStation) May 25, 2022
Some users who subscribed to the new PlayStation Plus tiers in Asia reported the overcharging issue. In one particular case in Hong Kong, a PlayStation customer service manager allegedly told a user to pay an additional amount to make up the difference between the standard price and the discount they had previously received before upgrading to Essential or Premium. of service.
The new PlayStation Plus tiers arrived in Hong Kong, Indonesia, Malaysia, Singapore, South Korea, Taiwan and Thailand as part of their initial global rollout earlier this week. The update is essentially aimed at making PlayStation Plus a stronger competitor against Microsoft’s Xbox Game Pass and helping Sony generate more revenue. It is also a merger of the existing PlayStation Plus and PlayStation Now in markets where the latter is available.
Prior to the launch of the new tiers, Sony banned users from stacking PlayStation Plus subscriptions. It was a strategic decision to push people to new levels. However, some users still have an existing PlayStation Plus or PlayStation Now subscription and have started upgrading to one of the new tiers or are planning to do so. Sony also shared a chart to provide a simple view of how existing subscription users will be moved to a new PlayStation Plus tier.
In addition to the incorrectly billed subscription, which has now been fixed, some early subscribers to the new PlayStation Plus tiers have reported that there are fewer titles than originally teased. Sony has yet to address this concern.
The revamped PlayStation Plus service with the new tiers will launch in markets including India, Europe, Japan and the United States in June.