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Remita: ePayment deepens customer satisfaction

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Remita: ePayment deepens customer satisfaction

Remita: ePayment deepens customer satisfaction

Kayode Osinulu, Business Lead, Special Projects and Fintech Partnerships (SystemSpecs) has asked stakeholders in the logistics and supply chain sector to adopt e-payment to improve customer satisfaction and retention.

This request was made by Kayode Osinulu during the virtual panel at the Conclase Business Webinar 2.0.

Osinulu said the move would fast-track the delivery process and increase accountability for sustenance.

The event, organised by Conclase Consulting in partnership with the Nigerian Postal Service (NIPOST), was themed ‘Enhancing hitch-free delivery for businesses and logistic companies to maximise customer satisfaction’.

Osinulu said epayments remain a game-changer for the logistics industry to create more value and manage the process preceding pick-up down to delivery.

“Digitising the tracking, invoicing, and collection of payments will greatly improve experience for logistic firms and other businesses. As a result, there will be improved accountability, transparency and profitability. Also, e-commerce, competitive pricing strategy and delivery efficiency will make logistic firms stand out,” he added.

Osinulu stated that Remita Payment Gateway has for years filled the e-payment gap for businesses and government parastatals alike, as its payment platform continues to improve its processes of integration with any website or application while its multiple payment options enhance the convenience of payers and give merchant easy access to their funds.

“With mobile payments continuing to deepen expansion, commerce firms are likely to continue to benefit from a sustainable ecosystem. Business owners should also be particular in understanding their customers’ behaviour while implementing innovative sales strategies that maintain low operational costs, create value for customers and improve revenue for the business,” he added.

The post Remita: ePayment deepens customer satisfaction appeared first on NEWS.

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Aminat Aigbe

Aminat Aigbe is the first lady of afronaija and a very good blogger ( Original Mrs AfroNaija )

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