DoT Reportedly Ordered TRAI to Introduce Strict Quality of Service Standards

The telecommunications ministry has asked industry regulator TRAI to make service quality standards stricter to limit call dropouts and improve call quality, an official source said on Tuesday.

The move comes after the Department of Telecommunications (DoT) gathered public feedback via an IVRS appeal regarding call abandonment, call quality, and more.

“Quality of Service is very important for customer satisfaction and protecting customer interests. The DoT has requested TRAI to improve the current Quality of Service (QoS) through more stringent parameters,” an official said.

The source said the DoT also observed few KPIs while extensively studying global QoS best practices.

“The same was shared with Trai today,” the source added.

The Telecommunications Regulatory Authority of India (TRAI) convened a meeting with telecom operators on February 17 to discuss measures and action plan to improve service quality, revise standards, benchmarks for services 5G and unsolicited commercial communications.

This decision aims to improve the quality of the telecommunications service and to verify the loss of calls. It also comes at a time when ultra-high-speed 5G services are rolling out across the country.

So far, 5G services have been launched in over 300 cities in India. The next generation of technology that promises turbocharged speeds (about 10 times faster than 4G) and low latency connectivity.

Quality of service issues have been in the spotlight in recent months. In December, the Telecom Department met with carriers to discuss rising instances of dropped calls and quality of service issues, as it deliberated on policy measures that could be considered to improve call quality. .

The launch of 5G services was supposed to improve call quality, but instead people complained about deteriorating service quality.

According to a LocalCircles online survey published in mid-January, 42% of 5G subscribers surveyed report no improvement, while 19% report deterioration in call connection and issues with dropping calls after switching to services. 5G.

Half of those surveyed said they experience problems connecting and dropping calls with more than 25% of their calls, and 28% say they have problems with more than 50% of their calls.

Telecom operator Reliance Jio and Bharti Airtel have rolled out 5G services across the country.

State-run BSNL and debt-ridden Vodafone Idea have yet to roll out 5G services.